👋🏻 Hi there, I’m Elisa,
a recognised retail design expert on a mission to share her passion three red dots 

What makes me unique?

I bring together:

practice

&

academia

marketing strategy

&

interior architecture

How did I come to make these links?

I have passionately been practising as a retail designer for 18+ years in Brussels, Shanghai and London. I have worked both in-house and as a consultant, across the full range of retail formats, from SIS’s to pop-ups, flagship stores, outlet centres, shopping malls and even city centre rejuvenation schemes.

In 2018, my boundless passion led me to conduct a PhD on “valuable in-store experiences”, where I developed tools for practitioners to create such environments. I am now a Doctor of Retail Design.

The time spent on academic research and teaching combined with my field experience provide me today with a unique perspective on the retail design discipline.

As a neurodivergent individual, I also strongly believe in and advocate for more inclusive retail practices.

Elisa Servais portrait

My goal is to share my passion and expertise by promoting a more strategy-driven, holistic, omnichannel, collaborative and inclusive approach to retail design practices.

How do I bring my vision to life?

Through the following set of services, all available in Belgium and internationally, in English… et en Français.

blue pencil icon

Scalable retail design advice from strategy to implementation

three blue dots
book with apple icon

Lectures, training, coaching, webinars & masterclasses

microphone icon

Keynotes, workshops, event host & moderator

three green dots
lightbulb icon

Publications, trend reports & retail tours

three yellow dots

Clients & Partners

Entreprendre XXL logo
Sotheby Institute of Art logo
Shop le Salon logo
Worthy Campus logo

How can I help you?