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Sep 24, 2025

Are your physical stores unknowingly alienating 1 in 5 of your customers?

With this piece written for Retail Touchpoints, I try to raise awareness on neuroinclusion in retail design, a topic very close to my heart, and which I fear is still too often ignored.

First, I provide some background information on the population the topic addresses. Then I touch upon how current retail design practices may be alienating this population. Finally, I reflect on the way forward and more particularly the benefits of a more inclusive approach to physical store design.

You can read the full article here.

I would love to hear your thoughts and discuss the topic further.
Please don’t hesitate to reach out.

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